Review from a K-12 Perspective
We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our …
Overview
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…
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What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…
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What is Periscope Source?
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What is JAGGAER?
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JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.
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JAGGAER Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.
Reviewers rate Implementation Rating highest, with a score of 9.
The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.
Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.
Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.
Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.
Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.
Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.
Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.
Cons:
- Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
- Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
- Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.
Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.
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Reviews
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January 02, 2024
Review from a K-12 Perspective
We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our procurement system through the approval structures we have setup over the years with our staff. It has taken out much of the manual work behind requisitions and invoice processing.
- Automates workflows very well
- Notifications into user inboxes is fantastic
- Managing users in general is effortless
- The UI is pretty dry form a user point of view (I've heard this many times by end users over the years)
- Documents look the same for the most part (for invoices, reqs and POs)
- Possibly some updates other types of data exports
November 30, 2018
JAGGAER provides strong procure to pay platform
JAGGAER is being used across the University of Massachusetts. It’s the primary means of requesting products and services and for paying invoices.
- Strong vendor punch out capability
- Logical user interface allows easy entry of transactions
- New analytics feature provides quick access to data
- They recently added analytics features but they could extend this to all modules and further enhance the capabilities
January 19, 2017
How to solve your contract management worries
SciQuest is being used for creation and management of all vendor contracts. We will be implementing it for our provider contracts as well. It has provided transparency to all contracts and helps us manage expiration and renewal of contracts.
- Implementation - Product was installed ontime and on budget.
- Product Development - solicits feature enhancements from its clients.
- Client Focus - User Groups - Annual Forums and client partners.
- Reporting - Currents report functionality is manual and lacks comprehensive data elements.
- Contract Creation - SciQuest needs to port over the functionality of Contract Director more rapidly to be considered best in class. They are working towards that but not quite there.
October 11, 2016
SciQuest use at a large university
Score 9 out of 10
Vetted Review
Verified User
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually entered invoices. SciQuest interfaces with the back end payment generation and financial systems.
- SciQuest has a fairly robust process for vendor and item selection and subsequent purchase authorizations and PO generation. Subsequent E-invoicing and hardcopy invoice entry are established processes.
- Customer support from SciQuest is very good.
- Software updates from SciQuest are average.
September 20, 2016
My 7-year-experienced-based Opinion on SciQuest
SciQuest Spend Manager was used by the whole university campus for contracts, purchases, punchout suppliers, central invoicing, payment, and interfaced with our ERP financial system. We had it running smooth as silk. But the powers that be at central headquarters, made the decision to bring in another product and rolled it out to all of the campuses system-wide. We were very satisfied with SciQuest, but we did not get a vote down at the university level, even though at the flagship campus it was running great.
- Source to settle: Although we did not purchase all the new applications in the suite SciQuest made, what we did use, worked and worked nicely. With SciQuest you can get a turn-key system.
- I love the way SciQuest rolls out changes, measuring customer feedback, and rolling out major changes 3 times a year. Like clockwork you know what to expect ahead of time, deciding whether or not you need a particular enhancement (if optional), having plenty of time to make adjustments in business processes if needed, and/or user-base announcements.
- I was always astonished to see both clients and potential clients come to the conferences. SciQuest would allow the "mixing" of clients and potential clients, apparently unafraid of any negative commentaries the potential clients might get. That has always been impressive to me as a techie myself.
- In the beginning the technical help desk was great, fixing problems quickly. But as we got down the road a bit I feel there was not enough management of outstanding tasks as there should have been. Please do not misunderstand: I would still give their support help an 8 out of 10. But I just feel they lost their edge a bit in the support area as they began to grow. This also could have been due to emerging products that grew out of the initial offerings where focus was more put on the former.
- I did not like the idea that they were going after the gambling industry in some way, personally speaking. I did not think it was a professional decision. I understand related markets: education, scientific, pharma, health, etc. But gambling?...not so sure it did much for their image, and I think it will eventually hurt them rather than help them.
July 13, 2016
SciQuest - One Stop Shopping
SciQuest is used across the organization for decentralized purchasing. Some of the workflow as its built in SciQuest presents problems with operating with our current approval policy within the organization.
- The workflow works great for routing requisitions to the appropriate approvers. It's also very customizable to adapt workflow to fit our current policies.
- SciQuest pushes requisitions straight into our ERP, eliminating the need for duplicate data entry.
- Punchouts are a great time saver for our end users to compare pricing within the same system.
- Bypassing workflow approvals removes the original approver from the viewing access. Sometimes we need to bypass approval while the approver is out of the office, and then they lose visibility into the history of the order.
January 25, 2016
SciQuest Review
We use SciQuest Spend Director and ERM.
- Comparing the prices of the same products from different suppliers.
- Ease of placing orders for end users.
- Flexibility in promoting special offers from suppliers.
- Data integrity - we have had recent issues with the quality of data loaded by SciQuest.
January 22, 2016
SciQuest - great product, great customer service
SciQuest is used here at University Hospital in Newark, NJ for ALL purchases that go to outside vendors. In addition, we also use the supplies manager module for our in-house warehouse, which is used to bring consumable supplies to the various nursing stations throughout the hospital, and also to the OR. We also store our contracts within the system, and use the Spend Director module to keep track of our spend against our various contracts. All of our approvals, at the department, budget and purchasing levels, are done within SciQuest. It addresses the whole procure-to-pay cycle in an exemplary manner. We are in the process of renewing our deal with them.
- Supplier relationships, in terms of setting up supplier catalogs and keeping them up-to-date, are handled by SciQuest in an exemplary fashion.
- The approval process, using Advanced Dynamic Workflow (ADW), is extremely powerful and allows you to create approval workflows which will exactly match your needs.
- The Compliance Tracker module, part of Spend Director, is a great tool for capturing spend under contract. It is also a very good tool for storing contract information and documents, and tracking and disseminating through email notifications information such as expiration date and contract budgets.
- SciQuest customer service is, overall, excellent. We have always had a good working relationship with the company and feel as though they listen to us as we voice our needs and wants.
- Unable to directly access SciQuest data through a report writing tool such as Crystal Reports or MS Access, so we have to build a shadow database if we want to run any ad-hoc reports (reports that are not part of the "canned" SciQuest package). This is, by far, my biggest gripe with the SciQuest product.
- Would be nice for users (especially very knowledgeable users) to be able to upload a worksheet into the system and create a requisition from it. Our users who order for the OR frequently get a spreadsheet with a long list of items. They then have to manually enter those items, one by one, into the system.
- The Supplies Manager module is fairly rudimentary.
January 06, 2016
It's SciQuest All the way
SciQuest Advanced Sourcing Optimizer is used within a function of the organization and is used for procurement. It provides a standard platform for all bidders with a legal framework in place, data quality checks and cost saving calculation. It provides visibility and completeness of bids.
- Event set up and configuration
- Cost model
- Bid quality checks
- Data validation
- Items and bid update after submission of bids
- Registration process
January 06, 2016
SciQuest eProcurement
SciQuest is being implemented across our whole organization. SciQuest has upgraded our purchasing processes and we have leveraged their technology to improve efficiency.
- The ability to pull data from the system is user friendly and powerful. You have the ability to create your own templates to pull just the data you need. Reporting is a strength of the system.
- SciQuest has great flexibility to create custom forms for your organization. As a client you can also network with other SciQuest clients to develop best practices and share forms already being used and working well.
- Customer Support is responsive to our needs and have been a valuable resource during our implementation.
- We would have liked more admin training during the building of our system. We had to learn the ins and outs of the system as we were training users and this was challenging at first.
November 18, 2015
SciQuest is a good company with a variety of good products
Score 8 out of 10
Vetted Review
Verified User
We use it to Shop for products, make service purchases through forms, implement a workflow for approvals based on amount of purchase, use it to create requisitions, purchase orders and vouchers that feed into the PeopleSoft ERP. Makes sure that all purchases have checks and balances and approvals in place for all orders. It is used across 80% of the organization. Our Athletics Department does not use it yet. We are able to run reports on cycle time regarding how long it takes for a cart/requisition to become a purchase order and to be paid. We can load our state contracts into the system.
- The document search and filters are an amazing tool. You can basically search/query the system on all types of documents and then can export out that data with a screen export, transaction export of full export which allows you to basically report on anything you find important.
- It is user friendly and adopts new web practices being used on other shopping sites such as the cart preview and adding bookmarks.
- There is a lot of documentation for you to find out how to do certain things in the system.
- There are a lot of "clicks" involved with selecting things. For example, you have to press the Search button and "Select" the fields etc. You cannot press enter etc.
- The forms are pretty constrictive as far as design. You cannot do a lot of customizing on the forms.
- Limited to changing look and feel to very small areas
June 03, 2015
4 year experience with SQ
Score 10 out of 10
Vetted Review
Verified User
The university I work for uses it as a central hub for procurement. We use punchouts, hosted catalogs, and non catalog PO's. We also use use it for creating check requests. Our P2P process interfaces with Oracle as our ERP.
- Contract enforcement with punchout suppliers.
- Technical support from SQ is very good
- Ease of use for end users
- SQ has so many options, some of our end users get overwhelmed with the options
- SQ provides options for embedded help functionality, but it would be nice if it were more interactive.
- When SQ was implemented, there was minimal assistance helping us define our training needs.